customer success 2/2

From First Date to Forever: Building a Lasting Relationship with Clients

Kuba Płonka

3 lut 20234 minut(y) czytania

From First Date to Forever: Building a Lasting Relationship with Clients

One of the essential elements to achieving success in customer success work is understanding the different phases in the lifecycle....

Fifty shades of the NPS part 2: Inner and outter loops, benefits and criticism

Kuba Płonka

25 sty 20234 minut(y) czytania

customer success

Fifty shades of the NPS part 2: Inner and outter loops, benefits and criticism

The second part of the article regarding Net Promoter Score

Fifty shades of the NPS part 1: The origins and how it works

Kuba Płonka

18 sty 20233 minut(y) czytania

customer success

Fifty shades of the NPS part 1: The origins and how it works

The first part of the article regarding one of the most popular metric in CS: Net Promoter Score

2023 Trend Alert: AI, CS and way much more

Kuba Płonka

11 sty 20235 minut(y) czytania

customer success

2023 Trend Alert: AI, CS and way much more

2023 Trend Alert: Exploring the AI Impact on Customer Success and Beyond

When PM meets CSM; partnership between support and product teams

Kuba Płonka

4 sty 20235 minut(y) czytania

customer success

When PM meets CSM; partnership between support and product teams

Fostering collaboration: Customer Success & Product teams, innovative experiments, streamlined inter-team work.

Success takes care of itself…collaboration between the CS and SD teams

Kuba Płonka

28 gru 20224 minut(y) czytania

customer success

Success takes care of itself…collaboration between the CS and SD teams

Today’s article and the next one will form a whole. For a change, instead of focusing on customer relations, I would like to touch on...

Who we are and where we are going a few words about development in the CS

Kuba Płonka

21 gru 20224 minut(y) czytania

personal development

Who we are and where we are going a few words about development in the CS

The end of the year is fast approaching and, thus, a time for every busy CSM to relax. But it’s also an excellent time to recap...

Customer success in High-touch and. Low-touch models

Kuba Płonka

14 gru 20225 minut(y) czytania

customer success

Customer success in High-touch and. Low-touch models

Continuing the theme from last week, I wanted to focus again on measuring success. But while focusing on metrics, I wanted to describe...

Kuba Płonka

7 gru 20225 minut(y) czytania

customer success

Popular metrics used by the CS team

Metrics every Customer Success team should know about!

Kuba Płonka

30 lis 20224 minut(y) czytania

customer success

Tools that I use in my CS work

Enhancing Customer Success: A Toolkit of Essential Tools for Effective CS Work

Darmowe ebooki

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