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Should we really move fast and break things?
In a customer-centric world, is speed always key, or is there value in patience?
Kuba Płonka
11 paź 20236 minut(y) czytania
Measuring Engagement and Satisfaction
In today's world, where options are abundant, a business's success relies on keeping users engaged and content. To achieve this, two key...
Olga Wolska-Płonka
13 wrz 202310 minut(y) czytania
Onboarding: Strategies for Seamless User Introduction
Explore effective strategies for seamless user onboarding, ensuring a smooth introduction and enhanced user engagement.
Olga Wolska-Płonka
23 sie 20238 minut(y) czytania
Improving User Experience with the help of AI
Artificial Intelligence is one of the most transformative additions to the toolkit. Let's explore when to use it.
Olga Wolska-Płonka
16 sie 20234 minut(y) czytania
Leadership Redefined: Why Technical Experts Are the Best Leaders
In the realm of leadership, a fascinating truth emerges: the most remarkable leaders are not just adept at steering the ship but also...
Kuba Płonka
13 sie 20235 minut(y) czytania
Game On: How Gamification Can Drive Engagement and Loyalty
What gamification is, how does it work, and is it worth or not to implement it in your product.
Kuba Płonka
22 lut 20234 minut(y) czytania
The Secret to Customer Success? Data Analytics
Role of the data and analytics in the work of a successful CS team.
Kuba Płonka
15 lut 20234 minut(y) czytania
Omnichannel — key to customer satisfaction
What is the omnichannel, and how to use it in the work of Customer Success and Customer Experience.
Kuba Płonka
15 lut 20234 minut(y) czytania
From First Date to Forever: Building a Lasting Relationship with Clients
One of the essential elements to achieving success in customer success work is understanding the different phases in the lifecycle....
Kuba Płonka
3 lut 20234 minut(y) czytania
Fifty shades of the NPS part 2: Inner and outter loops, benefits and criticism
The second part of the article regarding Net Promoter Score
Kuba Płonka
25 sty 20234 minut(y) czytania
Fifty shades of the NPS part 1: The origins and how it works
The first part of the article regarding one of the most popular metric in CS: Net Promoter Score
Kuba Płonka
18 sty 20233 minut(y) czytania
2023 Trend Alert: AI, CS and way much more
2023 Trend Alert: Exploring the AI Impact on Customer Success and Beyond
Kuba Płonka
11 sty 20235 minut(y) czytania
When PM meets CSM; partnership between support and product teams
Fostering collaboration: Customer Success & Product teams, innovative experiments, streamlined inter-team work.
Kuba Płonka
4 sty 20235 minut(y) czytania
Success takes care of itself…collaboration between the CS and SD teams
Today’s article and the next one will form a whole. For a change, instead of focusing on customer relations, I would like to touch on...
Kuba Płonka
28 gru 20224 minut(y) czytania
Customer success in High-touch and. Low-touch models
Continuing the theme from last week, I wanted to focus again on measuring success. But while focusing on metrics, I wanted to describe...
Kuba Płonka
14 gru 20225 minut(y) czytania
Darmowe ebooki
Dwa, całkowicie darmowe ebooki dla Ciebie! Pierwszy opisuje startupy, które odniosły ogromny sukces dzięki taktykom klientocentryczności. W drugim zdobędziesz cenne wskazówki jak efektywnie wykorzystać AI w swojej codziennej pracy.
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