Jakie lekcje Customer Success możemy wyciągnąć z kolaboracje w świecie sneakersów?
Elevate Customer Success: Sneaker Collab Strategies for CX Innovation & Growth
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Kuba Płonka
25 paź 20235 minut(y) czytania
Unveiling Winning Customer Success Strategies Inspired by the World of Sports
Learn How the Winning Strategies and Innovation of Sports Clubs Can Revolutionize Your Customer Success and Enhance the Customer Experience.
Kuba Płonka
11 paź 20236 minut(y) czytania
Should we really move fast and break things?
In a customer-centric world, is speed always key, or is there value in patience?
Kuba Płonka
6 wrz 20234 minut(y) czytania
Elevating Customer Experiences with Surprise and Delight
Unlocking Customer Experience: Elevate Experiences with Surprise and Delight
Kuba Płonka
13 sie 20235 minut(y) czytania
Leadership Redefined: Why Technical Experts Are the Best Leaders
In the realm of leadership, a fascinating truth emerges: the most remarkable leaders are not just adept at steering the ship but also...
Kuba Płonka
15 mar 20235 minut(y) czytania
Expansion of success, how to build CX in the expansion phase
Why you should invest in build in CX during the expansion phase and how to start doing it.
Kuba Płonka
8 mar 20234 minut(y) czytania
Engage The Unengaged, Building Experiences in The Engagement Phase
Why you should invest in your engagement phase and how to do it.
Kuba Płonka
22 lut 20234 minut(y) czytania
Game On: How Gamification Can Drive Engagement and Loyalty
What gamification is, how does it work, and is it worth or not to implement it in your product.
Kuba Płonka
15 lut 20234 minut(y) czytania
The Secret to Customer Success? Data Analytics
Role of the data and analytics in the work of a successful CS team.
Kuba Płonka
15 lut 20234 minut(y) czytania
Omnichannel — key to customer satisfaction
What is the omnichannel, and how to use it in the work of Customer Success and Customer Experience.
Kuba Płonka
8 lut 20234 minut(y) czytania
Why Customer Success is the Hottest Career Path in 2023
In today’s article, we'll talk about why you should be interested in working in CS in 2023 and where to start.
Kuba Płonka
25 sty 20234 minut(y) czytania
Fifty shades of the NPS part 2: Inner and outter loops, benefits and criticism
The second part of the article regarding Net Promoter Score
Kuba Płonka
18 sty 20233 minut(y) czytania
Fifty shades of the NPS part 1: The origins and how it works
The first part of the article regarding one of the most popular metric in CS: Net Promoter Score
Kuba Płonka
11 sty 20235 minut(y) czytania
2023 Trend Alert: AI, CS and way much more
2023 Trend Alert: Exploring the AI Impact on Customer Success and Beyond
Kuba Płonka
4 sty 20235 minut(y) czytania
When PM meets CSM; partnership between support and product teams
Fostering collaboration: Customer Success & Product teams, innovative experiments, streamlined inter-team work.
Kuba Płonka
21 gru 20224 minut(y) czytania
Who we are and where we are going a few words about development in the CS
The end of the year is fast approaching and, thus, a time for every busy CSM to relax. But it’s also an excellent time to recap...
Kuba Płonka
14 gru 20225 minut(y) czytania
Customer success in High-touch and. Low-touch models
Continuing the theme from last week, I wanted to focus again on measuring success. But while focusing on metrics, I wanted to describe...
Kuba Płonka
7 gru 20225 minut(y) czytania
Popular metrics used by the CS team
Metrics every Customer Success team should know about!
Kuba Płonka
30 lis 20224 minut(y) czytania
Tools that I use in my CS work
Enhancing Customer Success: A Toolkit of Essential Tools for Effective CS Work
Darmowe ebooki
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